Terms governing website use and retail online purchases
Brand Maleny Cuisine
Legal entity Niora Foods Pty Ltd
Last updated 21 August 2026
Contact sales@malenycuisine.com.au
These terms govern access to the Maleny Cuisine website and retail purchases made through our online store.
Maleny Cuisine is a brand owned and operated by Niora Foods Pty Ltd. In this policy, “Maleny Cuisine”, “we”, “us” and “our” refer to Niora Foods Pty Ltd in connection with the Maleny Cuisine brand, website and online store.
1. Agreement and business details
By accessing or using www.malenycuisine.com.au, creating an account or placing an order, you agree to these terms and the policies linked from the website. If you do not agree, do not use the website or place an order.
2. Eligibility and customer accounts
You must be legally capable of entering a binding agreement. If an account is offered, you are responsible for accurate information, secure credentials and activity conducted through the account. Tell us promptly about suspected unauthorised use. We may suspend an account where reasonably necessary for security, fraud prevention or a material breach of these terms.
3. Product information
We aim to keep product names, descriptions, ingredients, allergens, dietary statements, sizes, photographs, prices and availability accurate. Packaging, ingredients, colour, texture, batch characteristics and presentation may change. Product photographs are illustrative and screen settings may affect colour. Always read the physical product label before consumption and contact us if information appears inconsistent.
4. Prices, GST and errors
Prices are shown in Australian dollars and include GST where applicable unless clearly stated otherwise. Delivery charges and discounts are shown at checkout. We may change prices prospectively. If a material pricing, description, stock or technical error affects an order, we may contact the customer to confirm the correct position or cancel and refund the affected item or order.
5. Orders and acceptance
Submitting an order is an offer to purchase. An automated acknowledgement confirms receipt, not necessarily acceptance. We accept an order when we confirm dispatch or otherwise expressly accept it. We may reasonably reject or cancel an order because of unavailable stock, payment failure, suspected fraud, delivery restrictions, website error, safety concerns or misuse of a promotion. If payment has been taken for a cancelled order, we will refund the relevant amount.
6. Payment
Customers authorise us and our payment providers to charge the selected payment method for the order total. Payment must be successfully authorised before dispatch. Additional terms of the chosen payment provider may apply.
7. Delivery
Delivery is governed by our Shipping and Delivery Policy. Delivery estimates are not guarantees. Customers must provide accurate delivery information and should promptly collect and correctly store delivered food products.
8. Cancellations, returns and consumer guarantees
Cancellation, return, refund and replacement requests are handled under our Returns, Refunds and Replacements Policy. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies non-excludable rights or remedies.
9. Promotions, discount codes and gifts
Promotions are subject to the specific terms displayed with the offer and our Promotion and Discount Terms. Unless stated otherwise, offers are not transferable, cannot be exchanged for cash, apply only during the stated period and may not be combined. We may correct genuine errors and prevent fraudulent or abusive use, but will not alter an accepted order contrary to law.
10. Reviews and user-generated content
If you submit a review, photograph, video, recipe, tag or other content to us or publicly tag Maleny Cuisine, you confirm that you have the right to share it and that it is lawful and not misleading, defamatory, infringing or offensive. A public tag or submission does not automatically give us unlimited ownership. We will seek permission or rely on an applicable platform function or licence before reusing content beyond ordinary platform interactions.
11. Acceptable website use
You must not misuse the website, interfere with its security or operation, introduce malicious code, scrape or harvest information without permission, impersonate another person, conduct fraudulent transactions, abuse promotions, infringe rights or use the website unlawfully. We may take reasonable steps to protect the website and users.
12. Intellectual property
The website and its branding, product names, logos, text, recipes, photographs, graphics and other content are owned by or licensed to us and protected by law. Personal, non-commercial browsing is permitted. No other reproduction, modification, publication, commercial use or distribution is allowed without prior written permission, except as permitted by law.
13. Third-party services and links
The website may link to or depend on third-party services, including payment, social media, mapping, review and delivery services. We do not control third-party content or terms. Use of those services may be subject to separate terms and privacy policies.
14. Liability
To the maximum extent permitted by law, we exclude guarantees, representations and liability that may lawfully be excluded. We are not responsible for indirect or consequential loss arising from website use where exclusion is permitted. Nothing in these terms limits liability or remedies that cannot lawfully be limited, including rights under the Australian Consumer Law.
15. Indemnity
To the extent permitted by law, you are responsible for loss reasonably arising from your unlawful use of the website, infringement of another person’s rights or material breach of these terms. This clause does not require a consumer to indemnify us for our own negligence, breach of law or conduct for which liability cannot be excluded.
16. Changes, suspension and availability
We may update the website, products, features and these terms prospectively. We may temporarily suspend access for maintenance, security or events outside our control. The current terms and effective date will be published online. Changes do not retrospectively remove rights arising from an accepted order.
17. Governing law
These terms are governed by the laws of Queensland, Australia. The parties submit to courts with jurisdiction in Queensland and any courts entitled to hear appeals, subject to any mandatory consumer right to bring a claim elsewhere.
18. Severability and no waiver
If a provision is invalid or unenforceable, it is read down or severed to the minimum extent necessary without affecting the remaining provisions. A delay in enforcing a right is not a waiver.
Contact us
Questions, requests or complaints about this policy can be sent to sales@malenycuisine.com.au, 4/25 Runway Drive, Marcoola QLD 4564, Australia.
Website: https://malenycuisine.com.au/
Address: 4/25 Runway Drive Marcoola QLD 4564
Email: sales@malenycuisine.com.au
Contact: 1800 839 290