Important information for safe purchasing, storage and consumption
Maleny Cuisine
Legal entity Niora Foods Pty Ltd
Last updated 21 August 2026
Contact sales@malenycuisine.com.au
This information supports safe purchasing and use of Maleny Cuisine food products. The physical product label remains the primary source for the specific product and batch.
Maleny Cuisine is a brand owned and operated by Niora Foods Pty Ltd. In this policy, “Maleny Cuisine”, “we”, “us” and “our” refer to Niora Foods Pty Ltd in connection with the Maleny Cuisine brand, website and online store.
1. Read the product label
Ingredients, allergens, nutrition information, net quantity, date markings, storage directions and dietary suitability can vary between products and may change when a recipe or supplier changes. Always read the label on the product received before purchase where possible and before opening or consuming it.
2. Website information
We take reasonable care to keep online product information accurate and current. Website photographs may show older packaging or serving suggestions, and updates may occur after a packaging or recipe change. If website information conflicts with the physical label, do not consume the product until you have contacted us for clarification.
3. Allergens and dietary statements
Allergen and dietary statements apply only as described for the specific product. Customers with allergies, coeliac disease, intolerances, medical conditions, religious requirements or other dietary needs should review the full ingredient and allergen declaration and, where necessary, seek advice from an appropriately qualified health professional.
Statements such as “gluten free”, “vegan”, “low sodium”, “no added oil” or similar claims must not be assumed to apply across the complete range unless expressly stated. Product suitability may differ—for example, a particular sauce may contain soy or another allergen even where other products do not.
4. Cross-contact and manufacturing changes
We apply food-safety and allergen-management procedures appropriate to our operations. However, customers should rely on the current product label for declared allergens and precautionary statements. Contact us before purchase if further information is required. We cannot provide individual medical advice or guarantee suitability beyond the statements lawfully made for the product.
5. Storage and use
Store unopened products as directed on the label and away from excessive heat, moisture and direct sunlight. Refrigerate after opening where directed, use clean utensils, close the container securely and consume within the recommended period. Do not consume a product if the seal is compromised, the bottle is damaged, there are signs of contamination or spoilage, or the product has not been stored as directed.
6. Best-before and use-by dates
A best-before date primarily relates to quality when a product has been stored correctly; a use-by date relates to safety and the product must not be consumed after that date. Follow the wording on the individual label. Contact us if a delivered product is out of date or has an unreasonably short remaining shelf life for its intended normal use.
7. Serving suggestions and recipes
Recipes, photographs, pairings, portion ideas and serving suggestions are general inspiration. Additional ingredients pictured or mentioned are not included unless the product description says so. Customers are responsible for ensuring all additional ingredients suit their dietary needs and are handled and cooked safely.
8. Food safety concerns and recalls
Do not consume a product that may be unsafe. Keep the product, packaging, label, batch code and best-before or use-by information where safe to do so, photograph the issue, and contact us promptly. In an emergency, seek medical assistance. If a recall or safety notice is issued, follow its directions immediately.
9. No medical advice
Website content is not medical, nutritional or therapeutic advice and is not intended to diagnose, treat, cure or prevent a condition. Consult a qualified professional for advice specific to individual health or dietary circumstances.
Contact us
Questions, requests or complaints about this policy can be sent to sales@malenycuisine.com.au, 4/25 Runway Drive, Marcoola QLD 4564, Australia.
Website: https://malenycuisine.com.au/
Address: 4/25 Runway Drive Marcoola QLD 4564
Email: sales@malenycuisine.com.au
Contact: 1800 839 290